Ethics means a set of norms of human behavior, and if you extend this definition to a professional field, then business etiquette will consist of the principles of behavior of people engaged in entrepreneurial activities.
What is business etiquette?
On how a person respects the rules and conventions of business etiquette, his image as a businessman depends. Thanks to this, a positive image is formed in the eyes of partners, acquiring a color of personal charm. Principles of business etiquette include:
- Honesty and decency . To a businessman who has deceived once, there will be no more confidence, and the reputation will deteriorate forever.
- Freedom . In the affairs of their competitors and partners, it is not accepted to interfere.
- Tolerance . In relations with partners, one can not avoid roughness and conflict, but if you behave tactfully and delicately, you can smooth out the acute angles and come to a consensus.
- Justice . This principle of business etiquette is based on the recognition of a person's individuality, an objective assessment of his personal and business qualities .
- Business culture . That is, every businessman must be a cultural person.
Rules of business etiquette
Norms of behavior and relationships of people in the workplace are of great importance, because business etiquette is the same secular, but with elements of the military. Here, subordination comes to the forefront, while age and gender differences are given less importance. Here are some of the immutable rules:
- "Time is money" - so say experienced businessmen who value punctuality most of all in partners. If a person can not organize his own time, how can he build cooperation with him?
- Observance of trade secrets. An employee who claims to place in a new company and disclose confidential information obtained at an old job site will simply give a turn-turn.
- To do business. The career ladder is promoted by those who work, while others are engaged in their own affairs.
- The basic rules of business etiquette include the reception of delegations by protocol. It is necessary to know how to correctly meet, imagine and place people, taking into account the peculiarities of national traditions.
Business etiquette of the workplace
A person can be sloppy in everyday life and even in chaos to see some kind of organization, but at work he can not afford it. Business etiquette in professional activities is built on the order of the workplace, because it is a reflection of the order in the head. It is not forbidden to have any personal belongings, for example, a photo of a family in a frame, but each item should have its own specific place, but in general they should all be kept in order and clean, because it is the guarantee of productivity and personal comfort.
Etiquette of business correspondence
All letters should be written in a business style. Extraneous phrases, lyrical digressions, parasitic words, "water" and so on in the business world are taboo. Accurate and correct construction of phrases, a minimum of participial and adverbial turns are welcomed. Spelling, punctuation and vocabulary should be flawless. Observing the etiquette of a business letter, the sender thereby emphasizes his respect for the addressee. At the same time, a certain paper, letterheads of the company are used, the address is correctly filled in. The document must be reliable, evidential, objective and convincing.
Etiquette of business telephone conversation
Talking on the phone is a whole art and sometimes one phone call you can solve something that did not happen during preliminary meetings or negotiations. Telephone etiquette provides for the removal of the tube after the second-third bell. At the same time, the caller starts the conversation with a greeting, appears and introduces the interlocutor into the course of the problem, giving it 45 seconds. For the discussion of the situation itself, it can take from 1 to 2 minutes, and the withdrawal takes 20-25 seconds. If a final decision was not made, then it's worth negotiating a second call at a certain time.
Etiquette of gifts in the business sphere
Every person has birthdays, anniversaries, other solemn dates and he is congratulated not only by his relatives, but also by his colleagues. The etiquette of a business person imposes its limitations on this process, and in fact it is still necessary to be able to choose a present for business partners, which will demonstrate the attention and respect, gratitude and interest in cooperation. Business etiquette provides for the division of corporate gifts into the following categories:
- Corporate souvenirs - gizmos with a slogan or company logo.
- Polygraphic products - notebooks, organizers, pens, posters, etc.
- VIP-gifts. Such products are made to order, taking into account the nature, hobbies and other preferences of a particular person.
Business etiquette for women
Gender differences do not come to the fore, but they are also taken into account. The basics of business etiquette are such that the man greets the woman first with the woman, but if she goes to the men's company, she first welcomes her colleague going alone or in the company of another woman. The first hand is given to the man by the representative of the weaker sex and we should not expect that someone will open the door in front of her, skipping ahead - this is always done by someone who is closer to her, and she pushes the chair herself.
Etiquette in clothes for women
The appearance of a woman is identified with her abilities, so untidiness and lack of care are unacceptable. Not welcomed and a bright screaming image as a challenge to society. The ideal choice is a classic suit of laconic color. Much depends on business etiquette, the length of the skirt must reach the knees, and even a woman must even wear a strong heat pantyhose or stockings. Shoes are welcomed on the heel with at least a closed nose and heel. Hair should be cleaned in a neat hairstyle, accessories are used at a minimum and selected in harmony with the clothes.
Hat etiquette for women
Initially, it was used to show respect and reverence, and in the future, the functions of the hat were revised. The rules of etiquette for women are less strict in comparison with the etiquette of men. At work, a lady can deal with her direct duties without removing her hat, if this is part of the professional dress code . Etiquette of business communication provides for the presence of a hat at public events - tea drinking, lunch, during the performance of the hymn and raising the flag. But if the headdress is designed for the cold season, then in the room it is removed.
Business etiquette - manicure
Well-groomed hands - part of the image, not to attach importance that can not. Female etiquette provides a regular visit to the master of manicure. Bleached varnish can spoil the whole impression, so if there is no possibility to update it, then the coating needs to be erased. Design nails should choose a laconic, discreet colors. Excluded all sorts of decor in the form of rhinestones, stucco, etc. The ideal option - a French manicure , which can be the opposite. It is allowed to mix not more than three discreet shades.
Etiquette - woman in the car
The car is no longer a luxury, and movement in the 21st century with its fast pace of life is a good help. Etiquette for women has not ignored this aspect. The car must necessarily correspond to the social status. Being an ordinary employee and traveling to work on a luxury convertible is not accepted, as well as using an inexpensive auto successful business woman. It's not customary to get into an elite car, being dressed in sports clothes, and driving an SUV in an evening dress is also inappropriate.
For a woman, the way to get into the car is of great importance. The first in the armchair is to lower the pelvis, and afterwards to transfer to the car both legs. Exit the car in the reverse order: the first to put the feet on the asphalt. If a woman plans to go in a company car with a driver, it is recommended to take a seat in the back seat diagonally with him. If she travels more than one, you can not find out the relationship, swear and quarrel, raise "heavy" topics and this applies to phone conversations. Distract the driver from driving, too, can not.