The culture of a person is determined primarily by the ability to correctly express their thoughts in oral and written form. Business communication requires respecting not only the general culture, but also the rules of business etiquette.
Features and efficiency of business speech
The features of a business speech are:
- brevity;
- influence;
- accuracy.
Business speech and business conversation will be effective with the proper selection of words, grammatical and syntactic constructions, observance of the rules of communication culture, use of standard word forms and text constructions. Business style includes stylistically neutral verbal means, clerical and business vocabulary, common complex sentences with accurate presentation of thoughts.
In a business speech, the emotionally colored vocabulary should be kept to a minimum, speech jargon and conversational is excluded. In rare cases, these methods can be used to obtain expressiveness during performances in front of an audience.
The culture of oral business speech implies the possession of ways of interpersonal communication with a business partner, a small group of people, an audience. Business conversation on the phone also implies the observance of certain norms of communication . Such norms include:
- rules for dating and introducing oneself;
- knowledge of the forms of treatment;
- listening skills;
- ability to briefly formulate the purpose of the conversation;
- the ability to end a conversation.
The development of business speech can occur in three ways:
- method of gradual increase of knowledge and training of communication skills in the process of business negotiations;
- method of studying the special literature describing the rules of business speech;
- method of visiting special trainings, during which the skills of business communication are developed.
The best way to develop a business speech are trainings that allow you to master the rules of business communication in a short time.