Psychologists argue that conflict situations are an integral part of any interpersonal relationship. And without them, communication is impossible in principle. After all, every person, whether a colleague, friend or relative has his own opinion, his own interests and desires, which can go against your aspirations. And then a simple dispute can develop into a serious confrontation and further into an open conflict. Of course, the best option - does not bring to this. And if it all the same happened - do not develop the conflict to the critical point of "non-return", which may be followed by a complete breakdown of relations . Therefore it is very important to know the rules of conduct in the conflict. Thanks to them, any person can with honor come out of an unpleasant situation and keep friendship and respect of others.
Basic Rules of Conduct in Conflict
First of all, you can not give in to emotions. The rules of constructive behavior in the conflict primarily prescribe to keep oneself in hand. Even if you are accused of what you are not to blame, even if you are unfairly criticized or clearly purposefully provoked, in no case should you let off steam and respond with caustic taunts and rudeness to rudeness.
- The first rule of conduct in the conflict is: treat the ringleader of the dispute unbiased. Try to forget that you know him and just treat him like an outsider. Then you will be less hurt by his unfair words. And do not try to insult him in return, this is the worst way to behave in this situation.
- The second rule of behavior in the conflict states: do not be distracted from the main subject of the quarrel, do not jump on something else. Otherwise, mutual accusations will grow like a snowball.
- The third rule: do not lose your sense of humor. One successful joke can completely extinguish the conflict , making it "bloodless" and not leaving behind a negative.