Hostess - what is this profession? In any institution guests are met, and on what the meeting will be the further impression of the institution. It depends on the hostess whether the guest will come or run away without looking back and if only recently the hostess could be found only in the most expensive establishments, today he is in any cafe.
Hostess - who is this?
On the job search sites you can see the offers - hostesses in the hotel, hostesses in the restaurant. Many are wondering - hostess - what is this profession? In English, hostess means hostess, this word has gone through a lot of transformations and the very first meaning, in translation from Latin, it had the opposite - "guest". From these translations it is already clear that the hostess is literally "meeting guests" in any institution: a restaurant, a hotel, etc. The main task of hostesses is to meet guests and accompany them, visit the card, face the institution.
Hostess consumption - what is it?
Hospitality is common in restaurants. Girls hostess communicate with clients, sit down at their table, entertain them with conversation, if communication delivers to the client pleasure, he can order the girl food, drinks. For this order the hostess girl gets her percentage. The goal of the hostess is to consummate, both active and passive, unobtrusively to force the client to make additional orders.
Consummation is alcoholic and non-alcoholic, active and passive.
- Active - the girl herself chooses a client, sits down to him and starts a conversation, if he has nothing against it. She remains at the table, the client makes an order for her.
- Hostesses of passive consumption - the girls do not approach clients, but sit at the bar, on the couches or dance, smile at the incoming men, in general, attract attention to him, so he invited for his table.
It is strongly believed that hostess consumption is directly related to the intimate service of guests. This is not true. There are institutions with a similar service, but this is negotiated separately and the girl can not be forced. On the contrary, many establishments value their reputation very much and strictly monitor the moral image of the hostess girls, in some restaurants drivers take them to their homes after work.
Lobby hostess - what is this?
The profession of hostesses in hotels is very common. Many hotels have lobby bars, that is, a bar located near the reception hall, almost at the entrance. What does hostess in the lobby mean? This is a girl working in a lobby bar. She should meet guests at the entrance and go to the reception desk, but the main task of the hostess in this case is a nice smile, invite guests to relax from the road in the hotel lobby bar, or if the reception queue, the administrator is busy registering, the same lobby bar, where "help" them to make an order.
Administrator hostess - who is this?
Often the hostess is combined with administration. Hostess admin - is not only accompanying guests to a table in a restaurant or to the receptionist at a hotel. She is a full-fledged hostess of the establishment, she communicates with the guests, watches the work of the staff, if the guests are bored or dissatisfied with something, they try to entertain them by offering something extra from the institution's program. In the event of a conflict, the hostess should intervene as quickly as possible and pay it off, with minimal reputational losses for the institution.
What does the hostess do in a restaurant?
The most common hostess is restaurant. What is this profession - a hostess in this case? From the actions of the hostess service in most cases depends - whether the client will return to the restaurant. Competent work is to offer guests a good table, to occupy them, while preparing a dish, to offer an aperitif - to reduce the expectation to a minimum.
Duties of the hostess in the restaurant.
- Knowledge of telephone etiquette and booking features.
- Meet the guest at the entrance, hold to the selected table, given the loading of the restaurant and the waiters.
- Know the assortment of dishes, wine map.
- Inform the guests about the actions held by the restaurant.
- Submit the menu (always in the open form), briefly tell about the dishes.
- Conduct guests by calling a taxi if necessary.
- Tell guests about the promotions of the days, make an announcement of future events, to interest the guest to come to the restaurant again.
- Knowledge of a foreign language, often English.
- Calmness, patience, stress resistance.
Hostess - the pros and cons
The main duty of the hostess is to smile, so a person who is unsmiling will find it very difficult at this job. Hostess duties are not very extensive and do not require special intellectual effort. In this work, there are many advantages - the main one, this is the lack of liability. If you like high-heeled shoes and outfits - a hostess for you, but do not forget - no screaming colors and huge cleavage, everything is extremely elegant.
Multifaceted communication can also be considered a plus, but not all visitors smile in return, there are also those who consider hostess something like furniture, and here the minuses of the profession begin - you have to smile at everyone, regardless of whether a person is pleasant to you or not, you should apologize about and without, for yourself and for that guy, and also the entire shift to be carried out on heels at a strictly fixed workplace and, even if there are no visitors, you can not leave it.
How much does the hostel earn?
Salary in ads such as "work hostess" starts from 12,000 - 15,000 thousand rubles, depending on the region and class of the institution (the average salary of hostesses in Moscow is 25,000-35,000 thousand). If the applicant has a good knowledge of a foreign language - this is a tangible increase to the salary. In restaurants, hotels, hostesses can get tips. Payment is made either once or twice a month, or for a shift (from 2000 to 5000 thousand) - for the shift is often paid for the hostel of the day off.
How to become a hostess?
Hostesses employ students without special education. It is not necessary - the training takes place on the spot and does not take more than two weeks. The main thing is to know the menu, the wine card, the rules of communication with customers. In the job advertisements there is no "special education" column or there is a dash - it is not required, but the hostess profession welcomes the specialty - "social and cultural service and tourism" or "restaurant business".
It will be a big plus if the applicant has a psychological education - this will help in various situations with clients not to lose their self-control and calm. Often hostesses require specialists with good spoken English, and good literary Russian language - no word parasites. So, although this profession does not need special knowledge, basic education does not hurt.
What does the hostel look like?
What a hostess should look like - the answer is very simple - flawless. Clean hair, soft makeup, neutral manicure, a smile on his face - that's the image of the hostess girl. Clothing is an elegant suit, many establishments give out uniforms. There is an opinion that only the models can work in the hostess - high, spectacular. This is erroneous, the hostess should cause only positive emotions among the guests, inspire confidence and confidence that he is the most valuable and most welcome guest in this institution.
What is the responsibility of the hostess?
Depending on the type of hostess, duties differ slightly. What is the work of hostesses depending on different types of institutions?
- Restaurant - to meet guests, to sit at a table, to offer a menu. When the guests are going to leave - hold them.
- Hostesses in the hotel - almost the same as in the restaurant, only need to spend to the reception desk or in the room.
- Night club. In addition to the meeting, the hostess should ensure that none of the guests are bored, otherwise offer additional entertainment from the club program.
- Hostess must thoroughly understand the subject and theme of the exhibition, know the answer to any thematic issue, hold guests in the exhibition zone of interest to them.