Business communication is the most pragmatic kind of human communication, because the interests of the business are always placed above personal preferences (unless, of course, business negotiations are conducted by real experts).
During business communication, regardless of the forms and types, there is always an exchange of information, experience, suggestions between the interlocutors. Since the main goal is clear - the benefits of each of the parties, then we will talk about other aspects that, although they are in the shadows, always play an equally important role in the business world.
Objectives
Business communication must necessarily lead to a reasonable mutual decision, if that is possible. The most important thing, in terms of perspective, is not to spoil relations between partners, and also to make the most favorable impression on all participants in the negotiations. This should be a priority for visionary business people.
Conversation
Negotiations, as a form of business communication, certainly take a leading position in the significance of the outcome of the case. Negotiations are divided into:
- vertical - negotiations with higher authorities;
- horizontal - negotiations within the company;
- unauthorized - or after-hours;
- the highest level is the negotiations between the leaders of the stakeholders;
- extended table - negotiations in working groups, specialized commissions.
In any case, for the successful conduct of negotiations, it is not enough to know the theory, forms and types of business communication. In oral negotiations, unlike correspondence or indirect conversations, one should possess the qualities of the best speakers, so that after your speech , the opponent has no more questions.
Conversation
Conversation as a form of business communication is the most informal, simple and widely used tactic for convincing the interlocutor of one's righteousness. The concept of a business conversation is very broad - it is, in principle, any oral contact between authorized persons, which is carried out to achieve common solutions.
The most difficult in the conduct of the conversation is its beginning, because the interlocutors know all that they want to talk about, but how to proceed to the topic tactfully and in a timely manner, creating a favorable atmosphere of ease, not everyone knows. For this, at least, one must be a good psychologist, and understand who your interlocutor is and what he is. Otherwise, you can "doshutitsya" to the point that the case will accidentally reach the kulaks.
Discussion
Discussion as a form of business communication is a kind of collective discussion of the task posed, by comparing different points of view. The result and outcome of any discussion should be a decision.
Of all the main forms of business communication, the discussion is most emotional, because at the expense of an emotionally-intellectual push, the competitive pace of the discussion does not subside until the very end.
Participants in the discussion should observe the generally accepted world-wide etiquette of the discussion, that is:
- do not talk too long and often;
- not interrupt interlocutors;
- respects all participants in the discussion;
- Do not criticize your respondents.
The most competent construction of the discussion is the alternation of advantages and disadvantages, it is this style of reference that leads to the successful resolution of the issue.
The main charm of business communication is not in a set of words obscure to a normal person, but in tact and respect, which must come from every phrase you said. The root of the word "business" is the business, and if you really want to deal with your interlocutor, if you want to induce in him the same desire, your communication should be based on mutual sympathy (even external), on understanding and concessions. After all, business communication - as a dance, if a partner steps on the partner's feet, disqualify not one of them, but their pair.