Often, people behave in conflict situations inadequately, men are particularly sensitive to this. And, as a rule, this is due to the fact that a person is not prepared for such a surprise, and accordingly can not adequately react.
How to behave properly in a conflict situation?
According to psychologists, conflicts in business and personal relations are inevitable, but, nevertheless, there is the opportunity to manage them. For this it is necessary to be able to distinguish not only the form of behavior in the conflict , but also the corresponding ways of outcomes. You also need to master the basic rules of behavior in a conflict situation.
Rules of conduct in conflict situations:
- Treat the initiator of the conflict without prejudice. As a rule, the person who has a claim, or who defends personal interest, acts as the initiator of conflicts. Thus, in order not to add fuel to the fire, treat the initiator with benevolence and understanding. Do not immediately attack him and answer him in response to rudeness and rudeness.
- There is no need to expand the subject of the dispute. First of all, it is necessary to identify the cause of the dispute. What exactly does not suit him and for what reason. And also that the initiator does not like the behavior of another person. This rule should be adhered to by both the initiator and the other party to the conflict. It should be noted that in this case the behavior of a person in a conflict may be related to the psychological property of the person , which is non-controversial by nature. But, the negative that has accumulated over time, sooner or later comes out, and it can sometimes be difficult to stop it. In this case, several grievances can be uncovered, and it will be difficult to cope with the conflict.
- Take the decision of the conflict positively and freely. First, in this way, you will make the initiator mentally realize all the pros and cons. Secondly, they will be aware of the consequences of the conflict, which can change the behavior in the right direction.